Refund policy

60-Day Comfort Guarantee

We want you to love your Warmise Relief Wrap. If it isn't right for you, you have 60 days from delivery to request a return or exchange.

How to start a return

Email us at warmisesupport@gmail.com with your order number. We'll reply within 24 hours with return instructions.

Conditions

• The item must be in its original condition, with all accessories (power adapter, strap) and packaging.
• Light use for testing is fine. Items that are damaged, heavily worn or missing parts may be subject to a partial refund.
• Return shipping costs are the customer's responsibility, unless the item arrived damaged or defective.

Refunds

Once we receive and inspect your return, your refund is issued to your original payment method within 5-7 business days.

Damaged or defective items

If your wrap arrives damaged or stops working within 60 days, contact us with a photo or short video and we'll send a replacement or issue a full refund, at no cost to you.

Cancellations

Orders can be cancelled free of charge before they ship. Once shipped, please follow the return process above.

Questions? warmisesupport@gmail.com